An open and honest dialogue is a prerequisite for our support. Therefore, the customer is not always right at Optimate. On the other hand, you can always be sure that our supporters know what they are talking about.
For Optimate, good support means that the help you get is based on the right skills and qualifications – whenever you need it
We offer support within normal working hours, but if you need extended support, we also offer 24/7/365 support agreements.
Support at Optimate means that the people who know you, your solution, your company, and your needs are also the people who help you. In brief – a well-known face, a person who knows what is important, and a person who takes responsibility to solve your problem.